GSG is looking for a System Support Specialist III for an in-office position.
Pays $29.09 an hour; weekly pay.
The DDS System Support Specialist is selected by the Systems Management Services Unit Manager (SMSUM) with the approval of the Directorate Manager of Systems Management Services. Under general supervision by the SMSUM, performs system support work to provide hardware and software support to approximately 1,000 customers in DDS offices in Austin. Performs a broad range of highly complex system support work in an Intelligent Workstation/Local Area Network (IWS/LAN) system environment comprised of an AS400/iSeries, multiple Ethernet LANs, IBM PC/Compatibles, Windows, numerous desktop applications including case management system (for case support), word processing, electronic mail, spreadsheet, database applications, graphics, and software applications. Duties include staffing the DDS User Help Line, routinely dealing with all levels of DDS staff to resolve a broad range of highly complex computer problems by phone and in person, installation, repair, and maintenance of IBM PC/Compatibles, creation and maintenance of user profiles and other database tables on Network and case management system, and preparation of complex database reports or verbal briefing reports for higher management.
Duties also involve evaluating software applications, interpreting technical documentation for users, writing user documentation, and training DDS staff on operation of DDS hardware and software. Consult with users and recommend software alternatives to supplement IWS/LAN case management system applications and develop customized applications to meet user system requirements. Serves as backup on LAN Administration, AS400/iSeries operations, and as assigned. Works under general supervision with moderate latitude for the use of initiative and independent judgment. Performs other duties as assigned to maintain unit operations. May be required to work day, evening, or weekend shifts to meet demands of adequate system support. Occasional statewide and local travel may be required. DDS employees perform all business functions for SSA, using the federal SSA network and equipment. Homeland Security Presidential Directive (HSPD)-12 security clearance is required.
The entire hiring process takes up to 3 weeks to be completely onboarded.
GSG provides reasonable accommodations as needed to people with disabilities and encourages candidates with barriers to employment to apply. We are on a mission to help!
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