The Program Specialist III will support the divisions of Complaints and Inquiries and Educator Investigations by providing support with the intake of complaints, performing accurate and timely data entry, and managing tasks within computer-cased and customer relationship management (CRM) system.
Required: Valid Texas Teacher Certification with no disciplinary action or sanctions on file.
Bilingual (Spanish)
The Program Specialist will ensure high-quality documentation, maintain confidentiality, and provide responsive support to internal and external stakeholders.
1. Evaluate compliance with program policies and procedures, statutes, and rules for assigned program.
2. Review and evaluate information on service delivery system methods, outputs, and activities to identify gaps in resources and recommend improvements.
3. Collect, organize, analyze, and/or prepare materials in response to requests for program information and reports.
4. Monitors and reviews compliance with requirements, laws, regulations, policies, and procedures for assigned program.