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Customer Service Representative II, Entry
Job Description
Customer Service Representative – IT Help Desk
Location: Central Austin, TX (Onsite Only)
Pay: $21.94 per hour (Weekly Pay)
Schedule:
Pay: $21.94 per hour (Weekly Pay)
Schedule:
- First six weeks: Monday – Friday, 8:00 AM – 5:00 PM
- After six weeks: Shift options of 7:00 AM – 4:00 PM or 10:00 AM – 7:00 PM
About GSG Talent Solutions:
GSG Talent Solutions is a mission-driven staffing agency committed to delivering customized results. As one of the largest staffing agencies in Austin, TX, we take pride in connecting the right people with the right opportunities.
GSG Talent Solutions is a mission-driven staffing agency committed to delivering customized results. As one of the largest staffing agencies in Austin, TX, we take pride in connecting the right people with the right opportunities.
Position Overview:
GSG Talent Solutions is seeking a Customer Service Representative for a contract position. This role involves providing customer service support in an IT help desk environment, assisting external law enforcement constituents via phone, email, and ticketing systems.
GSG Talent Solutions is seeking a Customer Service Representative for a contract position. This role involves providing customer service support in an IT help desk environment, assisting external law enforcement constituents via phone, email, and ticketing systems.
This position requires candidates to work onsite in central Austin, TX. Applications from candidates outside of Austin and its greater surrounding areas will not be accepted.
Candidates must be able to pass a federal background check.
Key Responsibilities:
- Respond to customer inquiries following specific guidelines and procedures.
- Provide first-line support for online systems and software applications.
- Enter and maintain information in a database.
- Review electronic documents for completeness and accuracy.
- Research information to resolve customer service issues.
- Work under general supervision.
Preferred Skills and Experience:
- Knowledge of customer service and administrative procedures.
- Proficiency in using standard office equipment and software.
- Strong verbal and written communication skills.
- Familiarity with a call center environment.
- Ability to problem-solve and remain calm in high-pressure situations.
- Critical thinking and attention to detail.
- Ability to work collaboratively in a results-driven team environment.
- Experience in business administration and IT desktop support is preferred.
Commitment to Diversity and Inclusion:
At GSG Talent Solutions, we are committed to fostering inclusive workplaces and partnering with government agencies to promote diversity and equal opportunity. We prioritize the employment of individuals with disabilities and other qualifying medical conditions. Applicants are encouraged to disclose any disabilities or medical conditions, as we provide reasonable accommodations to ensure every team member can contribute their skills and talents effectively.
Join us in our mission to create a workplace where everyone belongs and has the opportunity to succeed.
Apply today and become part of a team that values diversity, inclusion, and professional growth.
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