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The Program Specialist IV (PSIV) provides critical support to the Business Support & Planning (BSP) Unit within the Operations Division. This role is responsible for assisting in the planning, development, and execution of agency-wide workforce programs and initiatives, including employee engagement, recognition programs, and leadership development efforts. This position requires a detail-oriented, analytical professional who can manage multiple projects, support data-driven decisions, and contribute to continuous program improvement.

Key Responsibilities

• Support the planning, development, implementation, and evaluation of workforce development programs and initiatives
• Analyze the effectiveness of current programs and recommend data-driven improvements
• Participate in meetings, workgroups, and committees supporting workforce initiatives
• Collect, organize, and analyze qualitative and quantitative workforce data
• Assist with survey development, reporting, presentations, and communications
• Manage shared inboxes and calendars, including responding to inquiries and scheduling
• Maintain and update SharePoint sites, Microsoft Teams channels, and internal/external web content
• Coordinate logistics, materials, and communications for workforce programs
• Support agency needs related to disaster response, recovery, or continuity operations when required

Required Qualifications (Dealbreakers)

• Workforce or HR support experience (REQUIRED)
• Experience with SharePoint, Microsoft Teams, and digital collaboration tools (REQUIRED)
• Must be willing to work a HYBRID schedule (fully remote candidates will NOT be considered)

Preferred Qualifications

• Bachelor’s Degree
• Experience analyzing workforce data using Microsoft Excel
• Project management experience supporting programs or initiatives
• Familiarity with tools such as Mural or similar collaboration platforms

Key Skills & Competencies

• Strong analytical skills with the ability to interpret and present data
• Knowledge of workforce planning, HR fundamentals, and research methods
• Ability to manage multiple priorities in a fast-paced, changing environment
• Excellent written and verbal communication skills across all organizational levels
• Strong organizational, problem-solving, and customer service mindset
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Teams)

What We’re Looking For

• Candidates with direct workforce/HR program support experience
• Individuals who are detail-oriented, proactive, and adaptable
• Professionals who can work independently while collaborating across teams
• Strong alignment with program coordination, data analysis, and continuous improvement