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Child Support Officer II, Experienced (State Office Bldg)

Austin, TX 78701

Employment Type: Contract Job Category: Clerical Job Number: VV675374831 Pay Rate: $25.73 / hour

Job Description

GSG Talent Solutions, a prominent staffing agency headquartered in Austin, TX, is seeking an expert and detail-oriented Child Support Officer for the Office of the Attorney General. We provide customized staffing solutions and ensuring the perfect fit for our clients. This position offers an exciting opportunity to contribute to our mission-driven work environment.

Job Description/duties:
  1. Assist employers via telephone and email for EMPA Command Center:
  2. Primary responsibilities will be interacting with employers and assisting with web portal account problem resolution. Interaction is via telephone (Cisco Jabber), Microsoft Outlook, and Microsoft Teams. Workflows are tracked by user input via Microsoft Excel. 
  3. Make employer corrections in CSD “Employer Services Application” (ESA) (Salesforce).
  4. Reviewing and correcting New Hire Exceptions (NHE) and Employer Exceptions (EE)
  5. NHE are new hire records that fail matching logic in TXCSES (Texas Child Support Enforcement System mainframe) (Excel, TXCSES)
  6. EE are new hire records that fail matching logic in TXCSES (Unknown which employer is correct. This requires employer contact) (Excel, TXCSES
  7. Research Medical insurance card recipients in TXCSES. Print and mail merged cover letter. (Word, Excel, TXCSES)
  8. Assist the Employer Liaison when needed (Word, Excel, ESA)
Required Skills/Deal Breakers:
  1. Use of PC, Microsoft Windows
  2. Microsoft Office (Word, Excel) – At minimum basic knowledge.
  3. Ability to learn Salesforce based Employer Support Application.
  4. Ability to work within a team with minimal supervision.
Hours: 8:00 AM to 5:00 PM 
Days per week: Monday Friday; hybrid schedule 
Street Address:
5500 E. Oltorf
Austin, TX 78741

At GSG Talent Solutions, we proudly collaborate with governmental bodies to foster inclusive workplaces. As part of our commitment to diversity and equal opportunity, we prioritize the employment of individuals with disabilities and other qualifying medical conditions. We firmly believe that diversity not only enriches our workforce but also enhances our ability to provide exceptional services to our clients. We encourage applicants to disclose any disabilities or medical conditions they may have, as we provide reasonable accommodations to ensure everyone can contribute their unique skills and talents to our team. Your disclosure will be met with respect, confidentiality, and a genuine commitment to fostering an environment where every individual can thrive and succeed. Join us in our mission to create a workplace where everyone belongs and can excel.  
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